Returns & Exchange
You have the right to return or change the products you have purchased within 14 days. After your return or exchange request is approved, the products must be delivered to us in 14 days, complete with invoice, original box, packaging, and all standard accessories.
FOR ARCHIVE SALE ONLY:
There are no returns & exchanges.
Return process:
You have 14 days from the date of delivery to request a refund. Before sending the products you want to return to us, you must inform your return request via e-mail including order number, name, email address and your request. When the confirmation information of the return request is sent to you via e-mail, you can send the product. The products you want to return must be delivered to us within 14 days from the date of approval, together with the original box, packaging, all standard accessories, and invoice. The costs of the shipments made using Yurt İçi Kargo package belong to our company.
Return Conditions:
* No refund is made for the products that have been used, have lost their originality and are not labeled.
* Returns of damaged (torn, deformed, broken, etc.) products caused by use are not accepted.
* Return shipments made via Yurt İçi Kargo are free of charge. In the discretion of its realization through other cargo companies, the payment belongs to the sending party; counter pay cargoes will not be accepted.
* As per legal regulations, all orders are shipped with a shipment and invoice. Make sure you have the original documents sent to you in the return process. Products without an invoice cannot be returned.
* Please return the product you want to return;
Address: Ergene1 OSB Vakıflar OSB Mahallesi 18. Sokak No: 7/159930 Send to Ergene / Tekirdağ.
Exchange Process:
If you want to replace the product you purchased with another size or color of the same model; You must notify your change request by e-mail before you make the shipment. You have 14 days from the date of delivery to request an exchange. When your change request is confirmed by e-mail, you can send the product to us free of charge by stating the size or color you want to change in the return & exchange form. The product you want to replace must be delivered to us in 14 days from the date of change confirmation, together with its original box, packaging, label, all standard accessories, and invoice. The costs of the shipments that are sent as extra with your order using the Yurt İçi Kargo package with our customer number belong to our company.
Exchange Conditions:
* No change is made in the products that have been used, have lost their originality and have no labels on them.
* When you make the shipment via Aras Cargo for exchange, the cargo is free. It belongs to the sending party at the discretion of its realization through other cargo companies; counter pay cargoes will not be accepted.
* If the desired size or color is exhausted, the amount of the product in question will be returned to you.
* If you want to replace the product with another model, you must return the product and create a new order for the product you requested.
* As per legal regulations, all orders are shipped with a shipment and invoice. Make sure that the original documents sent to you in the return transactions are available. Products without an invoice are not exchanged.
* Please choose the product you want to change;
Send to Ergene1 OSB Vakıflar OSB Mahallesi 18. Sokak No: 7/159930 Ergene / Tekirdağ.
Order cancellation:
You must cancel your order before shipping. If you would like to check if it’s possible to cancel your order please send an e-mail to info@bassigue.com including order number, name, email address and your request. We will refund those orders if they are eligible for cancellation.